Use of the site Nouveau World Wines Limited is on condition you agree to the terms and conditions of Nouveau World Wines Limited which from time to time are subject to change and that any future use of the site will renew such an agreement.

Nouveau World Wines Limited, also known as Nouveau and can be abbreviated to NWW, in contracts and terms and conditions. Nouveau World Wines is a UK based company, registration number: 5233815 and any subsequent disputes or claims arising from the use of this site must be made and settled under UK law.

Order Request
When you place an order with Nouveau World Wines it is treated as an order request. Nouveau World Wines is a non-stockholding retailer which means the wines listed are subject to availability. When you place an order request with our brokers, Nouveau World Wines contacts the supplier to confirm availability and then arranges delivery to storage companies. Once we have established the stock is available, we contact you and only then will we charge you. It is at this point that a legally binding contract exists between you the purchaser and Nouveau World Wines.

Nouveau World Wines makes every effort to ensure the information listed on the website is accurate and up-to-date but there are times due to circumstances beyond our control when the vintage or price may change. We will always keep you informed of any changes made to your order request. No monies will be charged to your credit/debit card until we have confirmed with you that your request can be fulfilled.

If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund. All quotations whether written or verbal are treated as order requests and are subject to the terms and conditions stated above

Nouveau World Wines reserves the right not to accept any orders.

In accordance with UK law when you place an order with Nouveau World Wines you warrant that you are at least 18 years of age and that you are legally capable of entering into binding contracts.

Indemnification
You agree to indemnify Nouveau World Wines and its related companies, affiliates, employees, agents and representatives, and to hold them harmless from all reasonable damages, losses, taxes, duties, fees, expenses, claims and liabilities (including attorneys' fees) ("Claims") that may arise from the use of Nouveau World Wines.

Warranties
Nouveau World Wines warrant that the wines will be of satisfactory quality and fit for their general purpose.

Other than as stated elsewhere within the terms and conditions of the web site, all warranties conditions, terms and undertakings, expressed or implied, whether by statute, common law, custom, trade usage, course of dealings or otherwise in respect of the goods and services provided by us hereunder and hereby excluded to the fullest extent permitted by law. Nothing in this Agreement shall affect, exclude or limit your statutory rights as a consumer.

Age Restriction
You must be aged 18 years old to purchase alcohol. By placing an order you confirm you are at least 18 years old. If you are buying the wine as a gift then the recipient must be 18 years old.

Disclaimer
By using this site you accept that it is at your own risk.

Delivery
From the time of placing your order we aim to deliver within 10 working days, although it will often arrive much faster. Nouveau World Wines is dependant on third party suppliers for delivery on all their wines and shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond their control.

Unfortunately being a perishable product, wine will from time to time be out of condition when you come to drink it. This is normally termed as 'corked' wine and occurs in less than one percent of wines consumed. If you are unfortunate enough to find a 'corked' wine within your case, please contact the customer service department. We will arrange for the wine to be collected within two weeks and your account will be credited immediately.

If the product is delivered damaged or the wrong product is sent in error, please contact our customer service department and we will arrange for a replacement to be dispatched as soon as possible and for the damaged/wrong goods to be collected. If that wine is no longer available, we will offer an alternative product or give you the opportunity of a refund.

Cancellations
You may if you wish for whatever reasons, cancel your order. The cancellation period is up to 7 working days from the day after you have received your "unwanted wine". The bottles should remain unopened and intact. You can contact us on our number +44 (0) 207 887 6153 or you can send an email to info(a)nouveauworldwines.com

We will reimburse all monies for the wine within 30 days from the date you notify us of the cancellation. The wines are to be returned to us at the customers cost. If the wines are not returned we will arrange collection and the collection cost will be deducted from your refund.